1. Tone register
How formal is the work? How much heat does the language carry?
- Professional. Measured, precise, low-register. Trusts the reader to do work. Restraint is the signal. Estate (luxury real estate) sits here: no exclamation marks, no urgency language, the property does the talking.
- Conversational. Warmer, more personal, comfortable with first-person and contractions. Reads like a thoughtful person talking. Hewn (skincare) sits here: ingredient-literate but warm, second-person without pushing.
- Playful. Wit, surprise, willingness to break form for effect. Risks the reader missing the point if not earned. Bloom (soda) and Pulse (music) sit here: the brand has license to make a joke because the rest of the work earns it.
- Provocative. Pointed, opinionated, willing to take a position other brands will not. Risks alienating people who do not share the position. Vector (offensive security) and Vault (game launch) sit here: the brand is not for everyone, and that is the point.
Choose by asking what the audience already gets too much of. Dry category? Conversational or playful is the differentiation. Loud category? Professional restraint is the differentiation. Read the tone axis hub.





